SHIPPING POLICY

Last updated: 13 August 2026

SHIPPING WITHIN AUSTRALIA

FRAG SUPPLY currently ships to addresses within Australia only. We do not offer international shipping at this time.

SHIPPING RATES

Our standard shipping rates within Australia are:

• Standard Shipping – $10
• FREE Standard Shipping on orders of $120 or more

The shipping charge applicable to your order will be displayed at checkout before payment is completed.

Shipping rates and free-shipping thresholds may be updated from time to time. Any changes will not affect orders that have already been placed.

ORDER PROCESSING & DISPATCH

We aim to prepare and dispatch orders within 1–3 business days from the date your order is placed.

Orders are processed Monday to Friday, excluding New South Wales public holidays.

During particularly busy periods, including sales, promotional events and the Christmas holiday period, processing and delivery may take longer than usual. Where we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

You will receive an order confirmation by email after successfully placing your order.

Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, your tracking information will also be included.

Please check your spam or junk folder if you have not received an expected order notification.

DELIVERY

FRAG SUPPLY uses Australia Post and/or other suitable delivery services depending on the destination and shipping requirements of the products being sent.

Delivery times vary depending on your location, carrier networks and other circumstances outside our reasonable control.

Any delivery timeframe provided at checkout, in a dispatch notification or by the delivery carrier is an estimate unless expressly stated otherwise.

If your order has not arrived within the expected delivery timeframe, or if tracking has not updated for an extended period, please contact us at contact@fragsupply.com.au so that we can assist with investigating the delivery.

If more than 15 business days have passed since dispatch and you have not received your order, please contact us so that we can investigate the matter with the relevant delivery carrier.

TRACKING

Where tracking is available for your shipment, tracking details will be provided in your shipping confirmation email.

Tracking information may take some time to update after a parcel has initially been lodged with the carrier.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Please carefully check your delivery details before completing your order.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us at contact@fragsupply.com.au as soon as possible. We will make reasonable efforts to update your address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

If a parcel is returned to FRAG SUPPLY because of an incorrect or incomplete address, unsuccessful delivery or failure to collect the parcel, additional postage and any reasonable carrier return-to-sender charges may apply before the parcel can be shipped again.

If the delivery issue was caused by an error made by FRAG SUPPLY, we will arrange the appropriate remedy at no additional cost to you.

Please refer to our Return & Refund Policy for further information.

PARCELS MARKED AS DELIVERED

If tracking shows that your parcel has been delivered but you cannot locate it, please first check around the delivery location, any safe-drop areas, with other members of your household and, where appropriate, with neighbours.

You should also check the tracking information provided by the delivery carrier.

If your parcel still cannot be located, please contact FRAG SUPPLY at contact@fragsupply.com.au as soon as possible so that we can assist with investigating the delivery.

We may request reasonable supporting information where necessary to assist with a missing-parcel investigation.

DAMAGED OR LEAKING ORDERS

We take care to package orders securely for transit.

If your order arrives damaged or significantly leaking, please contact us as soon as possible at contact@fragsupply.com.au with your order number and clear photographs of the product and packaging where possible.

Damaged, faulty, leaking or incorrectly supplied products are handled in accordance with our Return & Refund Policy and your rights under the Australian Consumer Law.

EXPRESS SHIPPING

Express shipping is not currently offered unless it is specifically displayed as an available shipping option at checkout.

Some fragrance products are subject to carrier transport restrictions, which may affect the delivery services available for your order.

AUSTRALIAN CONSUMER LAW

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

CONTACT US

If you have any questions regarding shipping or delivery, please contact:

FRAG SUPPLY

PO Box 4069
Werrington, NSW, 2747
Australia

Email: contact@fragsupply.com.au

ABN: 46 721 963 443